- TEAR OUT COUNTERTOPS & BACKSPLASH: If C and C Stoneworks is performing the tear out of existing countertops and/or backsplash, please remove ALL drawers in the project space and all items from lower cabinets to prevent contents from getting dirty. We are tearing out a layer of your kitchen, so there will be dust and debris. Customer is solely responsible for covering any and all surfaces that they would like protected from dust or debris. Demo is often loud and messy. Installers use vacuums and clean up at the end of install but DUST IS INEVITABLE. C & C is not responsible for additional cleaning fees.
- Microwaves may be covering existing backsplash that you are having demoed by us. If this is the case, you are responsible for removing the microwave before installation/demo.
- If you are trying to keep your existing tile backsplash, we cannot guarantee that the tile will not be damaged during tear out/install.
- Areas around the work zone can be subject to damage during the demolition or installation, and/or piece adjustments happening on site. It is your responsibility to make sure any valuables around the work area are removed and/or covered. This includes shared walls to the work area as vibration could happen during the process and cause things to fall. Any floor covering to help prevent damage is solely up to the customer.
- While we disconnect plumbing and cap the pipes to prevent leaking, and will hook plumbing back up if included in your quote, C and C Stoneworks DOES NOT reconnect any electric or gas connections. Our countertop installers are NOT licensed electricians.
- C and C Stoneworks can provide dishwasher brackets if requested at the time of installation. The dishwasher itself may need to be adjusted to fit properly (raised or lowered). The crew is not responsible for adjusting the dishwasher for the bracket to fit.
- All stove tops and sinks/faucets need to be ON SITE during your countertop installation. Drop-In stove tops are sometimes cut to size on site. If any of the required appliances are not on site during the installation, your project will be subject to a rescheduling fee up to $500.00.
- If a date for any work has been scheduled and confirmed with the customer and C and C Stoneworks and you need to reschedule, we require at least 72 hours notice. We cannot guarantee an exact time frame for the reschedule date due to the demand of our other scheduled jobs; it could be anywhere from 3-20 business days. Our calendar stays fully scheduled out 2-3 weeks in the future and we schedule methodically in regards to location of the job, size of the job, and length of the job. Rescheduling your set installation date for any reason with less than 72 hours notice will be subject to a $200-$500 rescheduling fee added to your final balance.
- It is not uncommon for cabinets to be out of level. If your cabinets are out of level the installers may need to shim underneath the countertop pieces to provide a sturdy and level countertop surface. If they have to shim the countertops underneath, this will result in a gap between the countertop and the cabinet.
- Overhangs on the countertop could vary up to ½”. This can be due to many different factors including out of square walls and cabinets. C and C Stoneworks will not be responsible for replacing any pieces that have an overhang difference of equal to or less than ½”. This includes bar top overhangs.
- When placing two pieces of stone together to create a seam, it is NOT uncommon for the seam to be noticeable. There could also be a semi-rough texture to it as well. Polishing on top of any stone is not something we recommend or will perform. The crew will do their best to make the seam as inconspicuous as possible – but don’t expect to not see it or feel it completely.
- C and C Stoneworks does not offer any trim, carpentry, painting, or sheetrock services. Any installation can be subject to these damages, especially those between walls, around columns, etc.
- C and C Stoneworks cannot be held responsible for cost of repairs needed due to the installation.
- Bathroom Mirrors are at risk of breaking during removal and/or installation of existing countertops. C and C Stoneworks is NOT responsible if the mirror breaks. It will be the customer’s responsibility to remove the mirror prior to scheduled countertop installation. We can recommend Mercer Glass to help with this.
- Formerly installed sinks are also at risk of breaking during the removal of existing countertops. If you want to keep your former sink, C and C Stoneworks will try their best to carefully remove it during the demo of the countertops. However, there is a 75% chance the sink WILL break or become damaged. C and C Stoneworks is not responsible if it does and will not replace the sink cutout piece so a new sink design can be used.
- If the customer is supplying their own sink, there is still a template fee to now create a template and cut to the provided sink.
- The adhesives and epoxies used during installation may emit a strong odor. If you have small children or sensitive occupants in the home, please plan accordingly.
- All natural stone countertops will be sealed by the install crew at the end of the installation. All future sealing and maintenance is the responsibility of the customer.
- Please keep in mind that some mess will occur during the installation process, and our crews will clean up after themselves once the install is complete. The dust can still settle after the installation is complete and the crew has left.
- Please note that the crew coming out for your installation is highly trained and experienced. Allowing them to work uninterrupted is the best plan of action. Of course, please feel free to watch. It can be very interesting!
- Other unforeseen issues can arise during an installation that is not noted in this document. This does not mean that C and C Stoneworks can be held responsible for them.
- END OF INSTALL INSPECTION: At the end of installation please make sure to take the time to look over the countertop thoroughly. This may be before the installers leave or within 24 hours of completion. If you have ANY concerns or questions, please notify us at (252) 902-5535 immediately.
This is a quick bullet list of some important points to be aware of before, during, and after your new countertops, etc. Our full, in-depth contract is sent over with the quote you receive. This is the same quote and contract we will have you sign and date prior to being added to our list to be scheduled. Please read it in its entirety.
At the end of this process we hope that you will LOVE your new countertops! If you are not completely satisfied please contact us and let us know how we can help! Thank You for choosing us for your project!